Student Complaint Process
Federal regulations require institutions of higher education to make public contact information for filing complaints. The information below is intended to provide both institutional and external contact information to current and prospective students.
Code of Federal Regulations
668.43 Institutional Information
(b) The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.
Students are encouraged to contact their college office to seek advice. The Student Code provides guidance on campus-level policy and all colleges maintain a handbook to address college-level policy.
Campus Conduct Concerns
The Office for Access & Equity addresses all issues related to the Policies and Procedures for Addressing Discrimination and Harassment.
- Office for Student Conflict Resolution – Student Disciplinary Procedures
- Office for Student Conflict Resolution – Bias Assessment Response Team
- Procedure for reporting barriers to access
Sexual Misconduct Concerns
- Sexual Misconduct Reporting (students and employees)
- Sexual Misconduct Procedure for Student Respondents
- Sexual Misconduct Procedure for Employee Respondents
- Illinois Board of Higher Education
- Office of the Illinois Attorney General
- Higher Learning Commission
- Statement of Affiliation
Online or Distance Education Complaint Resolution
Students enrolled in Online or Distance Education are encouraged to contact their college office or the Center for Innovation in Teaching and Learning to seek advice. If the issue cannot be resolved through the resources listed above, information regarding the complaint processes for most states of residence is available in the Directory of State Authorization Agencies and Lead Contacts. California residents should refer to the California Department of Consumer Affairs website.