Operational Excellence at Illinois

As defined in The Next 150 strategic plan, Operational Excellence is a campus-wide initiative to streamline, innovate, improve services, and coordinate administrative processes at all levels. To achieve these objectives, efforts began in May 2021 to reimagine how administrative services in seven functional areas (Budget, Procurement, IT, Data, Human Resources, Space, and Marketing & Communications) can most effectively support the University’s core missions, hiring Huron Consulting Group (Huron) to support the work.

Operational Excellence is made possible by the efforts of functionally-specific Work and Design Teams under the oversight and guidance of the Chancellor, Provost, Executive Sponsors, and other leaders (see Project Governance for team and leadership composition). To learn more about this initiative, visit the website.