Federal regulations require institutions of higher education to make public contact information for filing complaints. The information below is intended to provide both institutional and external contact information to current and prospective students.

Code of Federal Regulations

668.43 Institutional Information

(b) The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.

Complaint Resolution

Academic Concerns

Students are encouraged to contact their college office to seek advice. The Student Code provides guidance on campus-level policy and all colleges maintain a handbook to address college-level policy.

• Graduate College academic grievance procedure (p. 63)

Campus Conduct Concerns

• Office for Access & Equity – Policies and Procedures for Addressing Discrimination and Harassment
• Office for Student Conflict Resolution – Student Disciplinary Procedures
• Office of the Vice Chancellor for Diversity, Equity and Inclusion – Campus Belonging Resources
• Procedure for reporting barriers to access

Sexual Misconduct Concerns

• Sexual Misconduct Reporting (students and employees)
• Sexual Misconduct Procedure for Student Respondents (non-Title IX)
• Sexual Misconduct Procedure for Student Respondents (Title IX)
• Sexual Misconduct Procedure for Employee Respondents (non-Title IX)
• Sexual Misconduct Procedure for Employee Respondents (Title IX)

External Resources

• Illinois Board of Higher Education
• Office of the Illinois Attorney General
• Higher Learning Commission
• Statement of Affiliation

Online or Distance Education Complaint Resolution

Students enrolled in Online or Distance Education are encouraged to contact their college office or the Center for Innovation in Teaching and Learning to seek advice. If the issue cannot be resolved through the resources listed above, information regarding the complaint processes for most states of residence is available in the Directory of State Authorization Agencies and Lead Contacts. California residents should refer to the California Department of Consumer Affairs website.